Technical Assistance
Support is available via telephone or email for the following products:
- SDN Elements
- Ultrafast Lasers
- Kilowatt Fiber Lasers
- Direct Diode Lasers
For all other products, contact customer.service@lumentum.com.
For Customers with service contracts or critical issues, please call Lumentum using the telephone access number listed below for your country.
Technical Assistance Access Codes
Some numbers may not be accessible from all mobile network providers. If you have issues using these numbers or if your country is not listed, please contact support@lumentum.com.
Lumentum Technical Assistance hours are Monday - Friday, 8:00 AM–5:00 PM ET (GMT-5).
APAC
| Country | Telephone |
|---|---|
| Australia | 0011 800 4069 5599 |
| China | 400 1208 861 |
| Japan | 0066 33 868039 |
| Malaysia | 00 80040695599 |
| New Zealand | 00 80040695599 |
| Singapore | 001 80040695599 |
| South Korea | 0808993108 |
| Taiwan | (08) 0909-1869 |
EMEA
| Country | Telephone |
|---|---|
| Denmark | 00 800 4069 5599 |
| France | 00 800 4069 5599 |
| Germany | 08001 822595 |
| Israel | 00 800 4069 5599 (Netvision) 014 800 4069 5599 (Bezeq) |
| Netherlands | 00 800 4069 5599 |
| Sweden | 00 800 4069 5599 |
| Switzerland | 0800 561 728 |
| United Kingdom | 0800 4069 5599 |
North America
| Country | Telephone |
|---|---|
| Canada | 800 406 9559 |
| United States | 800 406 9559 |